Privacy Policy

Introduction
Disciples Church Springfield is committed to protecting your privacy by ensuring the confidentiality and security of your personal information. We are bound by the Privacy Act, which sets out a number of principles concerning the protection of your personal information. The core requirements of the Act are set out in the National Privacy Principles (NPPs). These NPPs set out how an organisation, such as Disciples Church, should collect, use, keep, secure and disclose personal information. They also give individuals a right to know what information an organisation holds about him or her, and a right to correct it if it is wrong.

INFORMATION HELD BY THE CHURCH ABOUT MEMBERS & ATTENDERS

Your Personal Information
The personal information that Disciples Church has collected, or may collect in the future, may include any or all of the following personal information relevant to you and/ or your family:

• Name
• Address
• Telephone or mobile phone numbers
• Date of birth
• Email address
• Place of birth
• Date of marriage
• Date of baptism
• Date of church membership
• Pastoral care notes
• Photographs, both individual and corporate
• Video footage taken at church events

Disciples Church will store your personal information on a church database (currently Elvanto) and possibly also in hard copy format.

How We Collect Personal Information
Disciples Church collects personal information in a number of ways, including:

• Directly from you when you provide information in person, by telephone or in documents (such as event registrations forms);
• From third parties such as parents or church office bearers;
• From publicly available sources of information; or
• When legally required to do so – for example for marriage services

How We Use Personal Information
Disciples Church uses personal information in a number of ways, including:

• For the provision of pastoral care;
• For contact in the case of emergencies;
• For publishing contact details in the church family directory;
• In the case of photographs and video;
• Promoting the church and events via the internet, printed material or video.

Disclosure of Your Personal Information to Other Parties
It may be necessary for Disciples Church to disclose your personal information to certain third parties in order to assist us in providing services or administering your affairs. Examples of types of organisations to which we may disclose your personal information include:

• Doctors or other medical services in cases of emergency
• Organisations providing information technology services
• Our professional advisers, including our accountants, auditors and solicitors; and
• Organisations providing mailing services and printing our standard magazines, newsletters and documents.

We will also disclose your personal information in circumstances where we are statutory obliged to or are required at law to do so.

You Can Access Your Personal Information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing or provide evidence of your identity for security reasons. Disciples Church reserves the right to charge a fee for searching for and providing access to your information, but will not ordinarily do so.

Help Us to Ensure That We Hold Accurate information
Disciples Church takes all reasonable precautions to ensure that the personal information we collect, use and distribute is accurate, complete and up to date. However, the accuracy of that information depends to a large extent on the information you provide. That is why we recommend that you:

• Let us know if there are any errors in your personal information.
• Keep is up to date with changes to personal information such as your phone number or address.

What to Do if You Have a Privacy Complaint
Disciples Church is committed to resolving privacy complaints as quickly as possible. Our aim is to assist you by reaching a satisfactory solution as soon as possible. If you have a complaint or concern about privacy at Disciples Church Springfield please contact the Church office (by calling (07) 3818 6802 or emailing: admin@disciples.org.au) and speak to our Pastoral Administrator. If the Administrator does not resolve the issue to your satisfaction, please speak to the Lead Pastor. If, ultimately, you are not satisfied with the resolution of your complaint you may contact:
Office of the Federal Privacy Commissioner
GPO Box 5218
SYDNEY NSW 2042
Telephone: 1300 363 992
Email: privacy@privacy.gov.au

Changes to This Policy
Disciples Church continually strives to improve the standard of service we provide to you, so from time to time we may update this policy. If you wish to obtain a further copy of this policy, please contact the Church office or access it via the Church App.

Contacting the Disciples Church Springfield Office
If you have any questions in relation to privacy, please contact:
Disciples Church Springfield
P.O. Box 4689, SPRINGFIELD QLD 4300
Telephone: (07) 3818 6802
Email: admin@disciples.org.au

Information obtained via our Website
Disciples Church is committed to protecting user privacy. We understand and appreciate that visitors and users of our website are concerned about their privacy and the confidentially and security of any important information they may provide. Our website may make use of some data that directly or indirectly identifies users. We take great care with practices that affect personal privacy.

Cookies
Internet cookies are small strings of text placed on a users’ hard drives during data exchange that happens when a browser points to a web site. Cookies allow a website to store information on a users’ machine and later retrieve it. They remember preferences you enter and then tailor a site to suit your needs. Cookies have no way of disclosing your name or any personal information.

Most browsers can be set to accept or reject cookies. You can choose to adjust your browser to reject cookies, or to notify you when they are being used. Please note however that rejecting cookies may limit the functionality of the Disciples Church website.

Site Usage
When you look at the Disciples Church website, our web server makes a record of your visit and logs the following information, some of which is used for statistical purposes:

• The client IP address (eg: the proxy or the user's workstation)
• The date and time of the visit
• The status of the visit

No attempt is, or will be made, to identify users or their browsing activities except in the unlikely event where a law enforcement agency may exercise a warrant to inspect activity logs.

Security
Our website does not generally provide facilities for securely transmitting information across the internet. It is recognised that there can be risks with transmitting information across the internet. Where there are links to other sites, Disciples Church is not responsible for the privacy or security practices or the content of such websites.

 Email & Feedback Information
You are invited to provide feedback via email to admin@disciples.org.au. Although every effort will be made, Disciples Church cannot guarantee to reply to emails. As appropriate, emails will be forwarded to staff for appropriate action. Your name and address details will not be added to a mailing list, nor will these details be disclosed to third parties without your consent unless required by law.