WELCOME TEAM

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📌 Your Team Leader is Anthony Sligar (Discipleship Pastor)

Welcome to the... Welcome Team!
As part of the Welcome Team, we have the privilege of embodying Christ's love and hospitality to everyone who walks through our doors at a Sunday Service.

Our primary goal is to welcome everyone who attends a Sunday service “as Christ has welcomed us, for the glory of God” (Romans 15:7). By simply making someone feel welcome, we are participating in the gospel, reflecting Christ’s own love and invitation to others. Whether they're regular attendees or first-time visitors, we aim to make them feel at home and invited into the family of God.

The Welcome Team reports to the Discipleship Pastor (Pastor Sly), and contains 3 team members per service.

• Welcome Leader: Assists in guiding people into the correct cinema (Cinema 3) and primary person to assist newcomers.
• Welcome Guide: Welcomes people at the entrance to the venue.
• Welcome Usher: Assists in the main service space, ushering people to their seats and providing assistance.

The Welcome Guide and Usher report to the Welcome Leader who will also be responsible for recording names, distributing welcome content, counting attendees and dealing with any problems that may arise.

The Welcome Teams are split into 4 teams that serve together each month.

In order for a Sunday service to run smoothly, it is important that all of our volunteers are mature and equipped for services.

We encourage the Welcome Team to be;

• A welcoming demeanour at all times.
• Respect attendees' privacy and boundaries.
• Provide the appropriate information about the service where necessary

The Welcome Team are responsible for;

• Set up the welcome space in the foyer, hallways, and auditorium.
• Assisting the DC Kids team with set-up.
• Greeting people as they arrive
• Answering questions about the service or DC
• Assisting with greeting people and answering questions at the end of the service.

The Welcome Leader will also;

• Record the details of any new people 
• Be available to support DC KIDS should there be an emergency.
• Pass any issues on to the Discipleship Pastor
• Report new people and attendance to the Discipleship Pastor each service

The Usher will also;

• Count the congregation attendance during the prayer (count twice)
• Keeping the accessible seats free for those in wheelchairs and their families 
  • This is the shorter row of chairs on the entrance level (flat floor)

The Guide will also;

• Guide the congregation from Cinema 3 (Main Service) into Cinema 4 (for DC KIDS). Reminding them to go to the bathroom if need be.
• Assist in counting the congregation attendance during the prayer (count twice)

Sometimes, the Welcome Team may also need to;

• Support or guide those who are lost
• Report distractions from the General Public to their leader
• Direct complaints to their leader for resolution

All issues, complaints or conflicts should be directed to the appropriate leader for resolution.

Please arrive on time and communicate to the Discipleship Pastor well in advance if you are unable to make your allocated service time for some reason.

8.00 am 

• Collect Welcome team gear from the storage room
  Box of 6 banners and 2 A-frame signs (1 at the top and the other at the bottom of the escalator)
• Move bollards from the V-max bar area 
  • Make a pathway to V-max cinemas 
  • Place four bollards outside both cinemas 3 & 4 (to be used to block off rows)

Leader

• Out the front of Cinema 3
  • Get a table from the bar
  • New here banner at table
  • Flyers on the table
  • Cart behind banner
• DC kids for your banner outside Cinema 4
• DC kids, policy, banner, and end of corridor
• Doors open banner outside Cinema 3 blocking corridor
• Then, go check in with others

• A-frame at the bottom of the escalator
• A-frame outside the front doors
• Welcome banner inside front doors
• Report to leader

Usher

• Set up the nursery:
  • Place black partitions around the nursery area
  • Four chairs from the Gold Class
  • Grey circular rug from storage behind the bar
  • Nursery sign
• Bollard off rows inside Cinema 3 (often stored on the edges on the last row)
• Check TVs are off in area between V-max bar and Cinemas 3 & 4.
• Assist other welcome team members
• Report to leader

8.30 am - Pre-service Welcome at Stations

• Be present (limit phone use)
• Greet and introduce yourself

Leader

• Close doors to Cinema 3
• Welcome new people - prioritise engagement with them; offer QR code for details
  • If you get names/details in conversation, put dot points into the weekly team thread.
• Engage in conversation while waiting for cinema doors to open at 8:45

Guide

• Direct people traffic from the front doors towards Cinema 3
• Engage in conversation - where appropriate, while still assisting anyone who needs help

Ushers

• Greeting people inside the cinema and moving bollards as needed (two rows at a time)
  • Service Leader will assist in this (normally Sly or Callum).

8.45 am 

• Leader to open doors to Cinema 3

9.00 am - Service Begins. (Assist with late-comers)

• Remove the A-frame at the bottom of the escalator (Guide)
• Usher helps people find a seat
  • Try to encourage people to fill from the far side and sit close together

9.10 am  

• Guide and Usher to Count attendance during prayer and post attendance numbers in group chat (weekly team thread); then join service
• Leader to hang outside until 9:20 to catch (extra) latecomers; then join service

9.35 am (approx.)  

• Assist with the transition to DC Kids (guiding people)
• Move the "New Here" banner, table, and cart to the post-service position; pack up other banners (except DC kids) and return to storage.
• Leader to have phone on them during sermon time as point person in case a parent needs to attend to their child (vibrate mode only please). 

10.30 am - Service ends. 

• Greet people and answer questions post-service
• Leader to man "New Here" area (assisted by Guide and Usher when needed)

10.45 am 

• Usher congregation out of Cinema 3 & 4
  • Encourage fellowship to happen out in the main foyer (rather than out the front of the cinemas, which could block access for cinema patrons)
• Return four 'Nursery' chairs to Gold Class  
• Pack down black partitions (Nursery partitions) and return to storage
• Remove the bollards from Cinema 3 & 4 (DC Kids vols may remove them from 4)

10.55 am 

• Pack down the "New Here" area and any other remaining signage
• Return everything to storage areas

All other equipment is located in the Welcome Team storage container onsite at the cinema. In this storage container you will find;

• Lanyards (including 1 x spare)
• Deck of Welcome flyers
• Bibles (to be replaced as they are handed out)

Please arrive on time and communicate to the Discipleship Pastor well in advance if you are unable to make your allocated service time for some reason.

Thank you for your willingness to serve on the Welcome Team! Your role is vital in creating a warm and inviting atmosphere for everyone who attends a DC service. If you have any questions or concerns, please don't hesitate to reach out to your Team Leader.